Frequenty Asked Questions

Here you will find answers to our most frequently asked questions. Should you still need assistance give us a call or email us at  info@bellevuebadminton.com

FAQs

USEFUL LINKS

Memberships

CAN I UPGRADE MY MEMBERSHIP?

To upgrade your membership from a Singles to a Doubles membership, please send an email to info@bellevuebadminton.com with the name, birthday, and email of the second person who will be joining the Doubles Membership. To upgrade to a Family membership, please visit the front desk at one of our three locations during office hours.

* Membership dues will only be prorated in the first three months of the initial sign-up of the membership term. If upgrading after three months of the membership sign-up, the new membership fees must be paid in full.

To downgrade your membership, please send an email to info@bellevuebadminton.com.

I HAVE A ONE-MONTH MEMBERSHIP. HOW CAN I UPGRADE TO AN ANNUAL MEMBERSHIP?

Email us at info@bellevuebadminton.com within three days of your One-Month Membership expiration and we will prorate the difference between your last monthly fee and the first annual fee. Proration will only occur for the last monthly fee payment. If multiple One-Month Memberships have been taken, proration will not be cumulative for all One-Month Membership dues.

IS THERE AUTO-RENEWAL ON MEMBERSHIPS?

Auto-renewal occurs annually, with the membership fee charged on the same date each year.

WHY CAN'T I SEE THE OPTION TO CREATE A FAMILY MEMBERSHIP?

A family membership requires a parent or guardian to sign up in person, allowing us to securely and accurately enter their children’s information into our system. Both adults will be required to show government issued ID with home street address in order to match.

WHY CAN'T I SEE THE OPTION TO CREATE A FAMILY MEMBERSHIP?

A family membership requires a parent or guardian to sign up in person, allowing us to securely and accurately enter their children’s information into our system. Both adults will be required to show government issued ID with home street address in order to match.

WHAT IS THE DIFFERENCE BETWEEN A ONE DAY MEMBERSHIP AND A GUEST FEE?

A one-day membership allows individuals to temporarily join as members, enabling them to book courts and register for upcoming events.
A guest fee applies when a non-member participates in a reservation alongside a member. Guests are not permitted to book courts.

DO WE ALLOW WALK-INS OR DROP-INS?

We do not allow walk-ins or drop-ins for non-members. A membership is required to book a court. A guest may be included if a non-member wants to play with a member.

PAUSING MEMBERSHIPS

We do not have an option to pause memberships.

Reservations

AS A MEMBER, MAY I BRING GUESTS WITH ME?

Members are allowed to book guests on their courts with them. If a member books a guest onto their court, the member will be charged the drop-in fee ($7+tax per guest, per reservation). This will help speed up the check-in process.

Guests must play on the court with the member who made the court reservation.

Guests may only play during open hours as Early Access reservations are for members only.

WHY DO MEMBERS NEED THE COURT-RESERVE APP?

The benefits of using the court reserve app are the simple steps to book a court and register for an event, an easy way to check-in with the barcode when a member arrives, and a good way to check on court availability.

CANCELLING RESERVATIONS
To cancel a reservation 24 hrs or prior you can do so by using the CourtReserve app. Open the app and go to the reservations section. From there, access “My Reservations,” select the reservation you’d like to modify, choose “Edit Reservation,” and then click “Cancel Reservation.” You will receive a full refund back to your credit card

For cancellations between 3 to 24 hrs please call the location pertaining to your reservation. Your cancellation will be eligible for a full refund as credit to your courtReserve account.

For reservation cancellations within 3 hrs of your reservation start time please call the location pertaining to your reservation. These types of cancellations are eligible for a 50% refund as courtReserve credit.

Once the reservation begins, all court fees will be forfeited if the reservation is canceled.

DO YOU ALLOW WALK-INS OR DROP-INS?

We do not allow walk-ins or drop-ins for non-members. A membership is required to book a court. A guest may be included if a non-member wants to play with a member.

CAN I PLAY ON UNRESERVED COURTS JUST BECAUSE THEY ARE EMPTY?

Playing on unreserved courts is not allowed.

HOW MANY PEOPLE ARE ALLOWED PER COURT? WHAT HAPPENS IF I EXCEED THAT LIMIT?

Each court reservation can accommodate up to 6 people by default. You may add up to 2 more participants (for a maximum of 8), the member who made the reservation will be charged for each extra individual, regardless of whether they are members or non-members.

Mixers

 

AS A MEMBER, MAY I BRING GUESTS WITH ME?

Members are allowed to book guests on their courts with them. If a member books a guest onto their court, the member will be charged the drop-in fee ($7+tax per guest, per reservation). This will help speed up the check-in process.

Guests must play on the court with the member who made the court reservation.

Guests may only play during open hours as Early Access reservations are for members only.

Training

 

WHAT IS THE MINIMUM AGE KIDS CAN REGISTER FOR CLASSES?

7 years old is the minimum age kids can be registered for classes.

HOW DO I KNOW WHETHER MY KID HAS GRADUATED TO THE NEXT LEVEL?

Parents or guardians will receive an email 1 week prior to the upcoming session, notifying them that their child has advanced to the next level and will be able to register for it.

HOW DO I REGISTER FOR CLASSES? (ADULT CLASSES TOO)

If you or your child has not had any prior professional training please proceed to sign up for a beginner class of your choosing using courtReserve Through the app Non-Members can also sign up using a Class Pass. To sign up on the app go to the home screen from where you will need to select the Events tab. From there you can search up classes by typing in your level ie: Kids Beginner 1. Make sure to double check the date, time and location as we have various classes and times spanning our 3+ locations.

DO NEW STUDENTS NEED TO HAVE AN ASSESSMENT BEFORE REGISTERING FOR CLASSES?

An assessment is required if a player has had formal training before joining the Bellevue Badminton Club. A player that has never trained formally does not need to do an assessment and should register for a beginner class pertaining to their age group.

DO I NEED A MEMBERSHIP TO REGISTER FOR A CLASS?

You do not need a membership in order to register for classes. Registrants can use the ‘Class Pass’ option on courtReserve to sign up for classes. Please note that this does not include mixers or open play sessions.